When reporting online, you will be prompted to create a pin unique to your case. Be sure to keep your pin in a safe place as it cannot be retrieved. The system will generate a case number, which you should also keep with your pin. Later, you can use your pin and the case number to check on the status of your complaint.

In Person: 2150 Webster Street, 4th Floor, Oakland CA 94612 – Please contact us at 510-464-6132 or InspectorGeneral@bart.gov to make an appointment and/or drop off documentation.

You may submit your complaint anonymously. However, we encourage you to provide contact information so that we may follow up if we need more information to complete our investigation. The OIG is dedicated to maintaining the confidentiality of complainants. In only limited circumstances must we disclose a complainant’s name, such as for an investigation that leads to criminal prosecution where the complainant may need to be called as a witness. Most cases do not require disclosure of the complainant’s name.

The OIG accepts complaints regarding allegations of fraud, waste, or abuse by BART employees, contractors, and all others doing business with BART. Anyone filing a complaint should have a reasonable belief that their allegation is true and must provide sufficient detail concerning the allegation in order for the OIG to initiate an investigation. This page provides additional information, including definitions of fraud, waste, and abuse, and examples of fraud, waste, and abuse that the OIG investigates.

Every individual regardless of religion, race, immigration or documentation status, or national origin is safe to seek and obtain assistance from the OIG. You may file a complaint if you are not a citizen and regardless of your immigration status.